Privacy Statement Mystery House Valkenburg

Your privacy is of great importance to Mystery House Valkenburg. Therefore, we comply with privacy laws. This means that your data is safe with us, and we always use it properly. In this privacy statement, we explain what we do with information that we learn about you at Mystery House Valkenburg.

If you have any questions or want to know exactly what information we keep about you, please contact Mystery House Valkenburg.

Ordering Tickets

When you place an order with us, we use your personal data to process it correctly.

We require your name, address, place of residence and email address at a minimum. We may also ask for your date of birth and phone number. Additionally, we receive information about your payment from your bank or credit card company.

We sell our tickets through the ticket system of We have agreed with them that they will only use your data to manage the tickets. Through their system, we can see who our customers are. We can use this information to improve our offerings in the future.


You can subscribe to our newsletter where you can read news, tips, and information about our products and services. You can cancel your subscription at any time. Each newsletter contains an unsubscribe link. Your email address is only added to the subscriber list with your permission. This data is kept until you cancel your subscription.


If you have ordered a ticket from us, you may give us permission to contact you again for an offer. We do this by email. You can unsubscribe from these messages at any time.


Our online service may use cookies. Cookies are small files in which we can store information so that you don't have to keep filling it in. But we can also use them to see that you are visiting us again. In principle, all our cookies are so-called "functional" or "analytical" cookies. If we decide to use "tracking" cookies (which can track website visits across multiple sites), we will announce it in a separate cookie notification.

Third parties

We do not provide your personal data to other companies or institutions unless it is necessary to ensure the proper functioning of our online service, or if required by law. An example is that we can report suspected fraud to the police.

Google Analytics

We may use Google Analytics to track how visitors use our online service. We have a data processing agreement with Google that includes strict agreements on what they can track. We have not allowed Google to use the Analytics information obtained for other Google services. We have asked Google to anonymize the IP addresses.


The security of personal data is of great importance to us. We ensure that your data is well secured with us. We continually adjust our security measures and pay close attention to potential risks.

Changes to this privacy statement

If changes are made to our online service, we will also need to update the privacy statement. We will do our best to announce any changes separately.

Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, you can always contact us using the contact details below.

You have the following rights:
• To be informed about what personal data we have and what we do with it
• To access the precise personal data we have about you
• To have errors corrected
• To have outdated personal data deleted
• To revoke consent
• To object to a particular use

Please make sure to clearly indicate who you are, so that we are certain we are not modifying or deleting data of the wrong person.

Filing a complaint

If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority, which is called the Dutch Data Protection Authority.

Contact information