Terms and Conditions
After paying for your reservation via iDEAL, you will receive a confirmation email. If this is not the case, please check first if the email ended up in your spam filter. If you do not receive an email then the reservation was not successful and therefore you did not make the reservation. By completing the reservation you agree to the Terms and Conditions.
If you wish to pay the reservation by invoice, this can only be requested via firstname.lastname@example.org will receive the invoice by e-mail which you must pay in advance. Once the amount due is on our account, the reservation is final. If other arrangements are made in advance, e.g. drinks are calculated afterwards, we can invoice afterwards.
When agreeing to the reservation via email, you also agree to these Terms and Conditions.
Up to 48 hours in advance you can cancel, your payment (if any) will be refunded minus €10.00 booking fee and the 2% reservation fee. After 48 hours we cannot refund and your time slot will be charged. Cancellation is only possible through our email address: email@example.com.
Cancel due to COVID-19
Should government rules change, forcing us to cancel groups, we will not refund any money. We are then forced to give you a voucher code or offer an alternative. A voucher code allows you to make a new reservation at a later date. This voucher code does not have an expiration date. It is also possible to change the reservation free of charge to one of our outdoor activities 'Elisabeth's Mystery' and/or 'Pieters Geheim'. For more information about these outdoor activities, please visit www.mysteryunlocked.nl
We hope it won't be necessary to make these decisions, but it is unfortunately something we might have te resort to, to protect our business in these COVID times.
You must be present 15 minutes before the start of the game. If you arrive late, Mystery House is entitled to deduct playing time. If you are more than 30 minutes late, playing the Escape Room is no longer possible; restitution of the paid amount is not possible.
ALCOHOL OR OTHER DRUGS
It is not allowed to play the escape room under the influence of alcohol or other drugs. We may refuse anyone at any time if use is suspected or intervene and stop the game. Payments are non-refundable.
By entering the escape room, you belong to the select few who are familiar with its secrets. Above all, challenge others to solve the game faster than you, give them no inside information to "beat" you.
Children 12 years and older may play only when accompanied by adults. The game is not suitable for children's parties.
SECURITY & PRIVACY
Our Escaperooms are equipped with (recording) cameras for the purpose of following & guiding the game, and guaranteeing the safety of the player. Recorded camera images are only viewed and used when necessary for security reasons.
The game is basically harmless and can be played by anyone, but participation is at your own risk at all times! All items you take with you are also at your own risk, Mystery House Valkenburg will not be liable in case of damage or loss of your belongings.