mysteryhouse

Terms & Conditions

Reservations
After paying your reservation via iDEAL, you will receive a confirmation e-mail. If this is not the case, check to see if the email ended up in your spam filter. If you did not receive an e-mail, the reservation probably failed, which means you did not make a valid reservation. By completing your booking you agree to the Terms and Conditions.

Cancellations
You can cancel up to 48 hours in advance. Any payments made will be refunded, minus €10, – booking fees. If you cancel within 48 hours in advance to your booking, we cannot refund and your time slot will be charged. Cancellations must be made via our email address: info@mysteryhouse.nl. In case of a cancellation from our side, your full payment will be refunded within three weeks.

Alcohol or other drugs
It is not permitted to play an escape room under the influence of alcohol or other drugs. Should we have suspicions about alcohol and/or drug use, we can refuse people to play the game or even intervene and stop the game. In this case, payments will not be refunded.

Secrecy
By accessing our escape rooms, you belong to the select group of people who know the secrets of this room. It is important that these secrets stay here! You can challenge others to solve the game, but don’t give them any prior knowledge; they will only ‘beat’ you faster.

Age
Children over 14 are only allowed to play under the supervision of adults. The game is not suitable for children’s parties.

Risk
The game is not dangerous and can be played by anyone, but participation is at your own risk at all times! All personal belongings that you bring with you are also taken at your own risk; Mystery House BV does not accept responsibility for damage or loss of property.